商務(wù)口語(yǔ)學(xué)習(xí)：請(qǐng)客人點(diǎn)餐

請(qǐng)客人點(diǎn)餐的餐廳服務(wù)人員要懂得菜品的搭配，懂得人們的飲食心理，能夠?yàn)榭腿颂峁┖侠淼慕ㄗh。

1.慣用口語(yǔ)句子：

My name's Sam. I'll be your server this evening,
= I'm Sam. I'm your server this evening.
我名叫薩姆，今晚由我來(lái)招呼你們。

Are you waiting for someone?
您在等人嗎？
Will someone be joining you?
等會(huì)兒有人會(huì)來(lái)跟你一起吃飯嗎？

Here's the menu.
這是菜單。
I Would you like to see the wine list?
您想看看酒單嗎？
menu n．菜單

Would you like something to drink first?
= What would you like to drink first?
要不要先喝點(diǎn)什么？
Would you like something to drink?
您想要喝點(diǎn)什么嗎？
Anything to drink?
要喝點(diǎn)什么嗎？

May I take your order now?
您現(xiàn)在要點(diǎn)菜嗎？
Are you ready to order?
您準(zhǔn)備點(diǎn)菜了嗎？
What would you like to order?
您想點(diǎn)什么菜呢？

What brand of beer would you prefer?
您喜歡什么牌子的啤酒？
brand n. 商標(biāo)，牌子

Would you like some appetizer?
您想吃點(diǎn)開(kāi)胃的東西嗎？
appetizer n. 開(kāi)胃食品，開(kāi)胃菜

What kind of soup would you like?
您要喝什么湯？
Soup or salad?
要湯還是色拉？
I recommend the roast lamb.
我推薦烤羊肉。
recommend v. 推薦，介紹
roast a. 烤的，烘的
lamb n. 小羊肉

Most guests made good comments on this dish.
大部分客人對(duì)這道菜的評(píng)價(jià)都很好。
comment n. 評(píng)論，意見(jiàn)

I'm sorry, we're out of that.
= Sorry, it's all gone.
對(duì)不起，這道菜已經(jīng)賣(mài)完了。

How would you like that?
= How would you like that done/prepared?
您想讓我們?cè)鯓幼鲞@道菜？
How would you like your steak?
牛排您要幾成熟？

Anything for dessert?
要什么甜點(diǎn)嗎？
dessert n. 餐后甜點(diǎn)

2.實(shí)用對(duì)話(huà)

Taking an Order點(diǎn)餐服務(wù)

Waiter: Good morning, ma'am. Welcome to the Garden Restaurant. Where would you like to sit?
服務(wù)員：太太，您早。歡迎光臨花園餐館。您想坐哪兒？
Customer:  Thank you. Just over there will be fine.
顧客：謝謝。那邊就可以。
Waiter: May I show you our breakfast menu? Please take your time.
服務(wù)員：您要不要看看早餐的菜單？請(qǐng)慢慢看。
Customer:  Thank you.
顧客：謝謝你。
Waiter:  May I take your order now?
服務(wù)員：現(xiàn)在要點(diǎn)餐嗎？
Customer:  Yes, I'll have a pineapple juice, a boiled egg with toast and tea, please.
顧客：好的，我要菠蘿汁、煮雞蛋、吐司面包和茶水。
Waiter:  How would you like your egg, ma'am?
服務(wù)員：太太，您點(diǎn)的雞蛋要怎么煮？
Customer:  Hard-boiled, please.
顧客：要全熟的。
Waiter:  And your toast, ma'am, light or dark?
服務(wù)員：您的吐司要稍微烤一下，還是烤焦點(diǎn)兒？
Customer:  Light, please.
顧客：請(qǐng)稍微烤一下。
Waiter:  Would you prefer your tea with lemon or with milk?
服務(wù)員：您的茶要加檸檬還是加牛奶？
Customer:  With milk,
顧客：加牛奶。
Waiter:  One pineapple juice, one hard-boiled egg with toast and tea.
服務(wù)員：一杯菠蘿汁、一個(gè)全熟的雞蛋，再加上吐司和茶。
Customer:  That's right.
顧客：是的。
Waiter: Just a moment, please.
服務(wù)員：請(qǐng)稍等。

3.詳細(xì)解說(shuō)

1.“take your time”在這里表示“慢慢采，別著急”，源于詞組“take one's time”，意為“不緊不慢地、仔細(xì)小心地（做某事）”，常見(jiàn)于“take one's time doing(sth.)”和“take one's time over.”的結(jié)構(gòu)，例如：She took her time cutting my hair and did it really well.（緊不慢不地給我剪頭發(fā)，剪得真是不錯(cuò)。）He has planned to take his time over the journey.（他打算在旅途中慢慢地盡情享受。）另外，這個(gè)短語(yǔ)還可以表示“慢吞吞地（做某事），磨磨蹭蹭地（做某事）”，例如：You're taking your time with the lab tests. We need the results now.（你做實(shí)驗(yàn)?zāi)ツゲ洳?，我們現(xiàn)在就需要結(jié)果。）

4.文化洗禮

點(diǎn)菜服務(wù)禮儀七項(xiàng)注意

點(diǎn)菜是顧客用餐過(guò)程的開(kāi)始，專(zhuān)業(yè)的點(diǎn)菜服務(wù)能夠給顧客留下良好的印象，也能夠促進(jìn)餐廳的生意。以下七項(xiàng)服務(wù)禮儀，需牢記在心：
1.受理點(diǎn)菜時(shí)，首先要向客人問(wèn)好，然后奉上菜單．“Here is the menu.”（這是菜單。）要先遞給女士、長(zhǎng)者或主賓。
2.應(yīng)該注意給客人留出一定的選擇時(shí)間，“Please take your time.” （您請(qǐng)慢慢看。）稍待一會(huì)兒再詢(xún)問(wèn)客人是否可以點(diǎn)菜，“Are you ready to order now?”（請(qǐng)問(wèn)現(xiàn)在可以點(diǎn)菜了嗎？）
3.在適當(dāng)時(shí)機(jī)向顧客推薦菜品，如廚師推薦(chefs recommendation)、今日特價(jià)(today's special)、本店招牌菜( house special)等。
4.注意針對(duì)顧客點(diǎn)完的菜品，要詢(xún)問(wèn)客人的喜好和禁忌，“How would you like your...?”（您喜歡怎樣做您點(diǎn)的…？）“Is there anything you can't eat?"（請(qǐng)問(wèn)您有什么飲食禁忌嗎？）
5.對(duì)于需要花費(fèi)較長(zhǎng)時(shí)間準(zhǔn)備的菜品，下單前一定要和顧客說(shuō)清楚，“I'm afraid it will take some time to prepare.” （這個(gè)菜恐怕需要一些時(shí)間準(zhǔn)備。）以免給趕時(shí)間的顧客帶來(lái)不便。
6.如果沒(méi)有顧客所點(diǎn)的菜品，應(yīng)及時(shí)向顧客推薦其他菜肴：
"How about...?"（…怎么樣？）
7.點(diǎn)好菜后，應(yīng)該把點(diǎn)菜單上所記錄的內(nèi)容清晰地向顧客重復(fù)一遍，請(qǐng)顧客確認(rèn)所點(diǎn)菜品無(wú)誤，以避免不必要的糾紛，并再次詢(xún)問(wèn)顧客是否還有其他的需要，“Do you want anything else?”（您還需要其他的什么嗎？）